87vd FAQ — Answers to All Your Questions

This happens to almost everyone — 87vd may not load properly due to browser cache, outdated data, or network issues. Try these steps one by one:

From mobile browser (Chrome / Safari):

1. Hard refresh: On Android, pull down to refresh the page; on iPhone, close and reopen Safari.
2. Clear cache: Settings → Browser → Clear Data → delete cache & cookies.
3. Try incognito mode: If it works in incognito, the issue was the cache.
4. Switch network: Try switching from mobile data to Wi-Fi or vice versa. Turn off VPN if it's running.

From computer:

1. Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to hard refresh.
2. Chrome DevTools → Network tab → check "Disable cache".
3. Update your browser: keep Chrome, Firefox, or Edge on the latest version.

If you have PWA (Progressive Web App) installed:

1. Uninstall the app.
2. Go to 87vd.app and reinstall via "Add to Home Screen".
3. This will automatically download the latest version.

If none of the above works:
Restart your device and try again after 2–3 minutes. During 87vd server maintenance (usually 3–4 AM), temporary issues may occur. These times are announced in advance on the 87vd notice board.

If the problem persists, email [email protected] with your device model, operating system version, and screenshots.

Wagering requirement (also called rollover or turnover) means how many times you must bet the bonus amount before you can withdraw it.

Let's understand with a simple example:
Say you deposit BDT 1,000 and receive a BDT 500 bonus.
If the bonus has a wagering requirement 20x Then:
৳500 × 20 = ৳10,000 Total wagering required.
Only then can you withdraw winnings from the bonus.

How 87vd calculates wagering:

• Which bets count: Sports bets (minimum odds 1.50+), Live Casino games, slots — all count 100%.
• Partial contribution: Some games count at 50% or 20% — see bonus terms for details.
• Time limit: Most bonuses give you 7–30 days to complete the wagering. The bonus expires once the time limit is reached.
• Maximum bet limit: While a bonus is active, a single bet is typically capped at ৳500 or 10% of the bonus, whichever is applicable.

Where to check progress:
Log in → "Bonus" or "Promotions" section → click on your active bonus. A progress bar will show, e.g. "৳3,500 / ৳10,000 complete (35%)".

Important tip:
Always read the wagering terms before accepting a bonus. Bonuses with lower wagering requirements are more convenient. If anything is unclear, ask 87vd support.

Typically bKash or Nagad deposits 1–5 minutes will be added to your 87vd account. If it doesn't arrive after 30 minutes, follow these steps:

First, check yourself:

1. Get the bKash transaction ID: Copy the TrxID (e.g., 4GA512345X) from the "Send Money" history in your bKash app.
2. Check 87vd deposit history: Log in → Wallet → Deposit History. If it shows "Pending", wait a bit longer.
3. Whether you sent it to the correct number: Make sure you sent it to the correct bKash number shown on the 87vd deposit page.
4. Minimum amount ৳200: Deposits below BDT 200 are not processed automatically.

Contact support (if everything above is fine):

• Message us on live chat or at [email protected].
• Provide: Your 87vd username, bKash TrxID, deposit amount, and time.
• The support team typically 15 minutes resolves it within.

If deposit failed (money deducted but not returned):
Sometimes payment gateway issues can deduct money but fail to credit it. In this case:

• BKash itself within 24 hours refunded within (for failed transactions).
• If you haven't received it after 24 hours, contact both bKash customer care (16247) and 87vd support with your TrxID.

Tips for fast deposits:

• Follow the instructions on the 87vd page when depositing.
• If you think you're sending to a new number, use the designated 87vd number — it can change, so confirm it from the page each time.
• Deposits at night (after 12 AM) may take slightly longer.

87vd believes gaming should be entertainment — not a source of financial or mental stress. That's why we provide several self-control tools you can activate anytime.

Where to find all tools:
Log in → click your name on the right → "Account Settings" → "Responsible Gaming" tab.

Tool 1 — Deposit Limits:
Set a maximum deposit limit daily, weekly, or monthly.
Example: BDT 500 daily, BDT 2,000 weekly.
Rule: Lowering a limit takes effect immediately; raising it takes effect after 72 hours.

Tool 2 — Bet Size Limit:
Set a maximum amount for a single bet — stops impulsive big bets.

Tool 3 — Session Time Limit:
Set how many minutes of play before an automatic reminder or logout occurs.
Options: 30 minutes, 1 hour, 2 hours or custom.

Tool 4 — Cooling-Off (temporary break):
Pause your account for a set period: 24 hours, 7 days, or 30 days.
You won't be able to log in during this period, but access will automatically restore when it expires.

Tool 5 — Self-Exclusion:
Close your account for 6 months or permanently. This is a serious step — once set, it cannot be cancelled before the scheduled time.

If you feel gaming is getting out of control, don't delay — use these tools or Responsible Gaming page Read.

Getting 87vd's welcome bonus is easy — just follow these steps:

Steps to claim the Welcome Bonus:

1. Complete registration: Create your 87vd account with accurate information and verify via email or SMS.
2. Make your first deposit: Deposit a minimum of ৳500 via bKash, Nagad or another method.
3. Select bonus option: Tick the "Welcome Bonus" checkbox during deposit or enter the promo code (if you have one).
4. Bonus will be added automatically: You'll see the bonus in your balance within a few minutes of a successful deposit.

Key Terms:

• The welcome bonus is only On your first deposit Available once only.
• To withdraw bonus funds, you must meet the wagering requirements (details on the Terms page).
• Bonuses typically must be used within 30 days.
• The welcome bonus can only be claimed once per account.

If you didn't receive the bonus:

• If you forgot to select the bonus option during deposit, it usually can't be added afterward.
• However, if you contact support within 24 hours of deposit, it may be manually credited in some cases.

Other Bonuses:
In addition to the welcome bonus, 87vd regularly offers reload bonuses, cashback, and VIP promotions. Log in and check the Promotions page for the latest offers.

Yes, 87vd fully supports Two-Factor Authentication (2FA), and it's the most effective security measure for your account. Google Authenticator, Microsoft Authenticator and SMS OTP — all three work.

Method 1 — SMS OTP (Easiest):

1. Log in → Account Settings → Security → enable "Two-Factor Authentication".
2. Select the "SMS" option.
3. You'll receive an OTP on your registered mobile, enter it to confirm.
4. From now on, you'll receive a 6-digit OTP on your mobile with each login.

Method 2 — Google Authenticator (Most Secure):

1. From Google Play or App Store Google Authenticator or Authy Download the app.
2. Go to 87vd → Account Settings → Security → select "Google Authenticator" option.
3. A QR code will appear — tap "+" in your Authenticator app → "Scan QR code".
4. The app will display a 6-digit code — enter it on the 87vd page to activate.
5. Save backup codes: You'll receive backup codes when activating — keep them safe. If you lose your phone, you can log in using these codes.

Login process when 2FA is active:
Username + password → code from Authenticator app or SMS → enter. The whole process takes just 20–30 seconds.

To disable 2FA:
Account Settings → Security → Turn off 2FA → You'll need to provide your current password and an OTP for verification.

If phone is lost or app deleted:
Use your saved backup codes. If you don't have them, email [email protected] with proof of identity — the support team will verify and reset your 2FA.